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Customer Service Skills Training Course

This highly interactive, enjoyable and effective Customer Service Skills Training Course is aimed at improving the internal and external customer service standards of any business. It's core aims are to increase customer satisfaction and create repeat business and to enhance efficiency from improved communication.

Key Benefits of the Course
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  • Focussed on both internal and external service standards - your teamwork and efficiency will benefit, as well as your customers.

  • Encourages customer loyalty.

  • Creates repeat custom and word of mouth referrals.

  • Reduces the cost of bringing in new customers.

  • Focuses the business on putting the customer at the heart of their activities.

  • Gives your team the confidence to provide great customer service.

  • Maximises every opportunity to delight your customers.

  • Motivates staff and creates better communication, bringing people together, working smarter for the benefit of all.

New Skills



More Sales

Tangible Outcomes and Action Plans

All of our sales training programmes create tangible outcomes, strategies that can be implemented and action plans for the delegates to put into practice immediately following their training. This approach means that your team will know exactly how to action their new skills with confidence, bringing you a faster and larger return on your investment.


Trusted by


"Fantastic, positive, motivational day! Really well run!" CB - Nautibouy Marine

"Very friendly and felt comfortable interacting and asking questions. I wasn't embarrassed that I started with little sales knowledge" - CC - BoothBook

"Really informative and easy to follow. Very applicable to our business" - RP - Nautibouy Marine

"Great! Now I know what I need to work on!" - CA - BoothBook

Delivery Options
Sales Training Course


Our highly effective sales training courses delivered at your premises.

Tailored Sales Training


Bespoke training programmes, created specifically to deliver the results you need, written in collaboration with you.

Sales Development Programmes


Sales development programmes that build the skills, knowledge, motivation and success of your sales team.

CORE Customer Service Training -

Full Course Content

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This highly interactive, enjoyable and effective customer service training course is aimed at improving the internal and external customer service standards of any business.


Key Benefits of the Programme


  • Focussed on Both Internal and External Service Standards - your teamwork and efficiency benefit, as well as your customers!

  • Encourages customer loyalty

  • Creates repeat custom and word of mouth referrals

  • Reduces the cost of bringing in new customers 

  • Focuses the business on putting the customer at the heart of their activities

  • Gives your teams the confidence to provide great customer service

  • Maximises every opportunity to delight your customers

  • Motivates staff and creates better communication, bringing people together, working smarter for the benefit of all


Customer Service Course Content


Customer Service Essentials


  • Why do we need to deliver excellent customer service?

  • What is the definition of excellent customer service?

  • What do our customers want from us? - Behaviour, Attitude, knowledge

  • How do we make sure we deliver great customer service at all times?


Customer Communication Skills


  • The key steps to great customer communication

  • Effective questioning skills

  • Active listening

  • Forms of communication - Verbal and non verbal

  • Effective use of email communication


Handling Difficult Customers - Creating Delighted Customers in Tricky Situations


  • Why can customers become difficult?

  • When a customer is difficult or angry, what to they want or need from us?

  • How do we defuse the situation and focus on the solution?

  • Delivering the solution for the customer

  • Turning a complaint into a happy customer and generating opportunities


Course Length


Our customer service training courses can be tailored to the needs of your business. Typically, we run it over 1 day, with up to 15 delegates attending, however, a shorter version can be run over half a day, allowing you to split your staff between the sessions, enabling your business to continue to function effectively.

Workshop Based, Not Lecture Style

Our programmes are delivered with energy and motivation, exciting and inspiring the delegates to learn, understand and implement their new skills. 

You won't find any boring Powerpoint presentations here! All of our sales training courses are all delivered in a workshop style. This means that new skills and knowledge is achieved through interactive coaching sessions, helping the delegates to bring their knowledge and experience in their markets into the training. This makes the training outcome far more relevant to the delegate and therefore more likely to deliver that essential return on investment. It is also more motivational and engaging than typical sales training sessions.

We promise that your delegates will not be bored!

All Course Links

Delivery Locations

Wherever you are in the UK, Sure Train can deliver your sales training course in house, at your premises or at a venue of your choice. All of our courses can be delivered as 'In House' - our standard courses delivered for you, or as 'Bespoke' - tailored to your exact needs and outcomes.

Sure Train has offices in Bristol and Exeter and can deliver programmes for you at these venues, but we also work across the country at carefully selected training locations, or at your premises.

We deliver our customer service skills training programmes across the UK, but we have specific centres in the locations below.

Prospecting Skills Training
CORE Telesales Skills Training
Developing A Sales Strategy
CORE Sales Skills Training
Core Advanced Sales Skills Training
Developing a Team Sales Strategy
Customer Service Training Exeter
Customer Service Training Taunton
Customer Service Training Plymouth
Customer Service Training Yeovil
Customer Service Training Devon
Customer Service Training Wiltshire
Customer Service Training South Wales
Customer Service Training London
Customer Service Training Gloucester
Customer Service Training Cardiff
Customer Service Training Swansea
Customer Service Training Swindon
Customer Service Training Somerset
Customer Service Training Gloucestershire
Customer Service Training Oxfordshire
Customer Service Training Birmingham
Customer Service Training Bournemouth
Customer Service Training Bath
Customer Service Training Salisbury
Customer Service Training Oxford
Customer Service Training Dorset
Customer Service Training Midlands
Customer Service Training Worcestershire
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For a free, no obligation discussion about this or any of our courses, complete the form below and we will get in touch. We can chat by phone, Skype or face to face.
Or call us on 0800 840 1501.
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